Help Center

Managing Community topics

How to manage topics of conversation in the Community

Adding discussion topics

The community consists of posts associated with different discussion topics. Topics can be anything you want, and you can create as many as you want. Guide managers can add, edit, delete, and manually arrange topics. Agents and moderator...

By John Smith

Editing and deleting discussion topics

The community consists of posts associated with different discussion topics. Topics can be anything you want, and you can create as many as you want. Guide managers can add, edit, delete, and manually arrange topics. Agents and moderator...

By John Smith

Reordering discussion topics

The community consists of posts associated with different discussion topics. Topics can be anything you want, and you can create as many as you want. Guide managers can add, edit, delete, and manually arrange topics. Agents and moderator...

By Vera Yang

Creating user segments

Tags, groups, and organizations are not available on Support Essential. To create user segments, you must have Support Team, Professional, or Enterprise and Guide Professional or Enterprise. If you have Gather Professional, you need Supp...

By John Smith

Applying user segments to community content

By default community discussion topics are visible to all users. You can prevent some users from viewing the content of certain topics. You can configure a topic to restrict access to signed-in users or to agents and managers. You can al...

By Vera Yang

Best practices for managing your community

When you first launch a community with Gather, we recommend that you follow some basic steps and enable certain features to help you to guide your users and make managing your community easier. Writing a community code of conduct Before ...

By Tom Cook