Help Center

Setting up Zendesk Guide

How to configure your Help Center for success

Importing and exporting your theme Promoted article

Agents with Guide Manager privileges can import or export a zip archive of a Help Center theme, containing templates, JavaScript, CSS, and assets. Importing a Help Center theme You can import a zip archive of a Help Center theme. To impo...

By Tom Cook

Configuring Guide settings

You can manage your knowledge base configuration in Guide settings. You must be a Guide Manager to work with these features. Accessing the Guide Settings page Guide settings include options to manage your content, security, and integrati...

By Tom Cook

Understanding Guide roles and privileges

Administrators have Guide Manager privileges and agents have Guide Viewer privileges by default. Agents can be granted Guide Manager privileges as needed. Overview of available roles Guide supports the following user roles with different...

By Jess Bezos

Changing the URL of your Help Center

By default, the address of your Help Center is a Zendesk subdomain, such as “mycompany” in mycompany.zendesk.com. The host mapping feature allow you to map a subdomain of your own domain (for example, support.mycompany.com) to your defau...

By Will Gates

The difference between standard and custom themes

You can use the standard theme that comes with Guide for your Help Center or you can customize the standard theme or create your own theme. The standard theme is the Copenhagen theme that comes with Guide. It’s a theme designed for bes...

By Vera Yang

Allowing unsafe HTML in articles

By default, Help Center quarantines unsafe HTML tags and attributes in articles to reduce the risk of somebody introducing malicious code. Unsafe HTML is not stripped from the articles on the server but simply not included in the HTTP re...

By John Smith

Previewing your theme in Guide

Themes can be previewed from within Guide, which allows you to preview branding changes for specific page templates and as a specific role. If you are on Guide Professional, you can preview code edits by template or role. Previewing your...

By Jess Bezos

Accessing your Help Center themes

You can access your Help Center themes from the Themes page. You can access options for managing the theme by clicking the menu on the theme or you can open a theme to edit the branding, code, or assets. In Guide, click the Customize d...

By Will Gates