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Tom-Cook

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Activity overview

Latest activity by Tom-Cook

  • Tom Cook commented,

    We're glad you found this useful, Chris. If you have any other suggestions please let us know!

  • Tom Cook created an article,

    Configuring Guide settings

    You can manage your knowledge base configuration in Guide settings. You must be a Guide Manager to work with these features. Accessing the Guide Settings page Guide settings include options to mana...

    • Tom Cook
    • 1 follower
    • 2 comments
    • 0 votes
  • Tom Cook created an article,

    Getting familiar with our pricing

    Our complete theming package is just that: everything you need to create an amazing, customized Help Center. A single purchase grants you immediate access to: All of our themes and plugins The Pat...

    • Tom Cook
    • 1 follower
    • 0 comments
    • 0 votes
  • Tom Cook created an article,

    Enabling Google Analytics for your Help Center

    You can use Google Analytics to track Help Center traffic. Enabling it involves getting the tracking ID from Google Analytics and then adding it to the Help Center. If you previously obtained the J...

    • Tom Cook
    • 1 follower
    • 2 comments
    • 0 votes
  • Tom Cook created an article,

    Activating your Help Center

    When you’re ready, you can activate your Help Center and make it live for end users. You must be a Zendesk Support administrator to enable Help Center. Guide Managers who are not Support administra...

    • Tom Cook
    • 1 follower
    • 2 comments
    • 0 votes
  • Tom Cook created an article,

    Understanding where you can use Answer Bot

    Answer Bot functionality is available in a number of Zendesk products and integrations. This article is a guide to all the ways you can use Answer Bot, and where to find more information on adding ...

    • Tom Cook
    • 1 follower
    • 0 comments
    • 0 votes
  • Tom Cook created an article,

    Creating articles with the app

    On Guide Professional and Enterprise, agents can use the Knowledge Capture app in the Support agent interface to create new articles using pre-defined templates. If a template does not exist, agent...

    • Tom Cook
    • 1 follower
    • 0 comments
    • 0 votes
  • Tom Cook created an article,

    Opening the Knowledge Capture app

    Agents can open the Knowledge Capture app in the Support agent interface to perform the following actions: Search the Help Center without leaving the ticket Insert links to relevant Help Center ar...

    • Tom Cook
    • 1 follower
    • 0 comments
    • 0 votes
  • Tom Cook created an article,

    Viewing community moderator activity

    Guide managers can see all community activity in moderation activities. This is a view of all actions taken by community moderators, as well as any actions taken by the community itself. For exampl...

    • Tom Cook
    • 1 follower
    • 0 comments
    • 0 votes
  • Tom Cook created an article,

    Best practices for managing your community

    When you first launch a community with Gather, we recommend that you follow some basic steps and enable certain features to help you to guide your users and make managing your community easier. Wri...

    • Tom Cook
    • 1 follower
    • 0 comments
    • 0 votes