Jess Bezos

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• Inserting videos in articles

  You can insert videos in the body of your Help Center knowledge base articles, either through the article editor toolbar, or by embedding code in your article. Inserting videos from the article edi...

  • February 23, 2022 05:31
  • 1 follower
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• Inserting and editing links in articles

  Guide managers can create, edit, and remove links in any new or existing article in the knowledge base. Agents who are not Guide managers can create, edit, and remove links in articles where they h...

  • February 23, 2022 05:31
  • 1 follower
  • 0 comments
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• Viewing and restoring archived articles

  You can access a complete list of your archived articles. You can restore an article from your archived list if you want to make it available again in your knowledge base. You must be a Guide Manag...

  • February 23, 2022 05:31
  • 1 follower
  • 0 comments
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• Moving and reordering sections and articles

  As your Help Center grows, you may find that you need to move existing sections from one category to another, or move articles from one section to another. Moving a section to a different category ...

  • February 23, 2022 05:31
  • 1 follower
  • 0 comments
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• Configuring Web Widget components

  Before you add the Web Widget to your website or Help Center, you need to decide which components you want to include in the Web Widget and then turn them on. For some components, you might need to...

  • February 23, 2022 05:31
  • 1 follower
  • 0 comments
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• Removing the Web Widget from your website

  You can remove individual instances of your widget by deleting the code from the web page or Help Center. You can turn off all instances of the widget by disabling it in Zendesk Support. To remove ...

  • February 23, 2022 05:31
  • 1 follower
  • 0 comments
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• Using CSAT

  Enabling customer satisfaction ratings By default, customer satisfaction ratings is disabled. You must be an administrator to enable it. You can also enable satisfaction reasons, which allow you to...

  • February 23, 2022 05:31
  • 1 follower
  • 0 comments
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• Using variables in CSS and HTML

  The properties you choose in the Settings panel or set in your manifest file for colors, fonts, and theme images are stored in variables. You can use these variables in the theme’s style.css file. ...

  • February 23, 2022 05:31
  • 1 follower
  • 0 comments
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• Changing page templates in Guide

  In a Guide theme, there is one page template each for article, section, and category by default. On Guide Enterprise, Guide managers can create additional templates for article, sections, and categ...

  • February 23, 2022 05:31
  • 1 follower
  • 0 comments
  • 0 votes

• Configuring Gather community settings

  You can set specific community settings in Gather settings. You must be a Guide Manager to manage the Gather settings described in this article. In Guide, click the Settings () icon in the sideba...

  • February 23, 2022 05:31
  • 1 follower
  • 0 comments
  • 0 votes